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argumentative essay checklist Deakin University (Navitas)

. Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat, a room, a berth or other accommodation is withdrawn from sale and how to write an essay about yourself for college application queen's college, set aside for the use of a specific person, often on argumentative essay checklist Deakin University (Navitas) payment of how to write an essay about yourself for college application queen's college a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room, but the room that best meets the guest needs expressed during the reservations process. Write a 5 paragraph essay Saint Anthony’s High School? * Hotel Perspective * The reservations process should provide the highest occupancy and the how to write an essay about yourself for college application queen's college, room revenue possible. Reservation and Sales * Before Automation: * Agents focused on room availability information. Write a 5 paragraph essay Saint Anthony’s High School? * Not able to identify room type. * Agents would note special request on the reservation. * Certain bedding type, smoking, non-smoking, scenic view * Front desk fulfill such request at the time of check-in. argumentative essay checklist Deakin University (Navitas)? * At the same time agents were responsible for argumentative essay checklist Deakin University (Navitas), maximizing occupancy & revenue * Incentives were provided to sell higher priced rooms during check-in. * After Automation: * Agents can review room and rate information for specific dates * Request for specific room types, location, and special features can be immediately. . How to write an essay about my school Auburn University? MANAGE FRONT OFFICE /GUEST SERVICE OPERATIONS 1) Identify at argumentative essay checklist Deakin University (Navitas), least FOUR areas requiring Standard Operation Procedures. a. Specific Operations : i. College essay writing services Williston Northampton School? Process check-in, reservation, post charges, process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and college essay writing services williston northampton school, Security: i. Fire safety procedures, procedures for issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls, speed, accuracy, completeness and consistency 2) Draft 2 sets of SOPs (one from a different area identified in Q1): Document No: DAC-FR-12-89 Name of how to write an essay about yourself for college application queen's college Department: Front Office Date of argumentative essay checklist Deakin University (Navitas) issue: 23/1/13 Revision: 00 Procedure: Grooming 1.0 Purpose 1.1 The uniform represents the hotel and thus staff has to maintain a certain standard, to be stylish, comfortable to wear and to help look like a service professional. 1.2 Scope All staff on duty must follow the grooming procedures. argumentative essay checklist Deakin University (Navitas)? 1.3 Definition 1.4 Grooming - is the combination of Style and discipline, to argumentative essay checklist Deakin University (Navitas), project an image of argumentative essay checklist Deakin University (Navitas) organization’s culture and ethics to our esteemed customer-our guest. It also enhances the personality of employee, character of an argumentative essay checklist Deakin University (Navitas), organization. 1.5 Grooming can be categorized into 4 types : 1.5.1 Hair: The hair must be neatly tapered at the back and on the sides, forming a smooth, symmetrical appearance. The overall. . The Front desk Aretha Dumuje Professor Faith Bradley Lodging Operations Management HTM 280 June 2, 2013 The front office department is the most visible department in how to write an essay about yourself for college application queen's college, a hotel. The focal point of activity within the front office is the reception desk . The reception desk is usually the place at which the guests form their first impressions of the hotel. argumentative essay checklist Deakin University (Navitas)? It is how to write an admission essay for graduate school bishop’s college school also the communication center for the hotel’s operation (Baker, S, Huyton, J and Bradley, P, 2000, p. 22). The reception/ front desk : The reception desk may comprise: Cashiering; mail and information; registration; and room assignment. The reception desk is located in the busiest area of the hotel’s lobby. How to write an essay about my family Braemar College? The main financial tasks which are handled by front office staff include: receiving cash payments, handling guest folios, verifying cheques, and handling foreign currency and credit cards (Baker, S, Huyton, J and Bradley, P, 2000, p. argumentative essay checklist Deakin University (Navitas)? 22). The front desk is. . Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself, company assets, employees' and customers' personal belongings and valuables, life security, personal security etc. argumentative essay checklist Deakin University (Navitas)? In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags, items kept in the personal lockers, etc.). Yet management must take all possible measures to prevent theft among employees and of employee belongings through its hiring practices and through the implementation of effective management, human resources and operational policies, such as: • Background checks of selected applicants • Policies related to how to write an essay about my family braemar college, employees' entry to, and exit from, the workplace • Spot checks of locker rooms and lockers • Effective supervision and argumentative essay checklist Deakin University (Navitas), control during the work cycle • Policies related to the discovery of criminal records and wrongdoing among, and by, employees • Control of people entering and exiting the workplace With regard to guest valuables, management informs guests that the hotel is not responsible for valuables left in the room, advising them to secure these in safety deposit boxes provided by the argumentative essay checklist Deakin University (Navitas), hotel. Besides taking care of security issues related to the people they employ (as outlined above), management must undertake some necessary measures, among which: •. . Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with our hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager, Concierge, Reservation Supervisor, Reception Supervisor, Assistant Manager, Telephone Supervisor, Business Center Supervisor, Kiosk Supervisor. Main Duties : Financial Responsibilities : 1. Is able to effectively interpret financial result in how to write an admission essay for graduate school bishop’s college school, regards to revenues, payroll,costs and how to write an essay about my family braemar college, expenses. 2. To assist in the preparation of the Annual Operation Budget which will form part of the Business Plan. How to write an essay about yourself for college application Queen's College? 3. To establish and monitor cost and expense control systems and procedures toachieve budgeted operating results. 4. Is able to take corrective measures and actions to ensure highest possible profitability. 5. Maximizes revenues through pro-active action rather than re-active. Operational Responsibilities : Guest Service 1. argumentative essay checklist Deakin University (Navitas)? Personally and how to write an essay about yourself for college application queen's college, frequently verifies that guests in his operation are receiving the college essay writing services williston northampton school, best possible service available. 2. Schedules himself to be on the front during peak operation hours. . JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book, wake-up call register and update information panels. Articles to write about John F. Kennedy International School? 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area, 5. To check pigeon holes for message/ location forms and to act accordingly, 6. To keep and give keys. 7. To report any untoward incident to Sr. Receptionist. 8. To maintain arrival and departure registers. 9. Typing out all Whitney slips, (wherever maintained) or updating computer records. 10. argumentative essay checklist Deakin University (Navitas)? To give required information to the guest, OCCASIONAL. argumentative essay checklist Deakin University (Navitas)? DUTIES 1. To look after the work of Sr. Receptionist in his absence 2. To see that the luggage is delivered to the guest room. argumentative essay checklist Deakin University (Navitas)? 3. To see that the parcels and write a 5 paragraph essay saint anthony’s high school, packets belonging to argumentative essay checklist Deakin University (Navitas), the guests are delivered, KEY AND KEY CONTROL Different keys are issued to how to write an essay about my school auburn university, different members of the argumentative essay checklist Deakin University (Navitas), staff according to their job and responsibilities. These are very important for the security, of the guest belongings and argumentative essay checklist Deakin University (Navitas), hotel property, and keys are issued out at the beginning of a shift, signed for argumentative essay checklist Deakin University (Navitas), and returned at the end of the shift. The key issue register is maintained for this purpose. All doors of the guest-room in a hotel lock automatically when dosed from outside. argumentative essay checklist Deakin University (Navitas)? This means that the door is double. . Making a Reservation Receptionist: Good morning. Welcome to The burj al arab Hotel. argumentative essay checklist Deakin University (Navitas)? Client: Hi, good morning. I'd like to make a reservation for September 24. argumentative essay checklist Deakin University (Navitas)? Do you have any vacancies? R: Yes sir, we have several rooms available for that particular weekend. R: How long will you be staying? C: I'll be staying for two nights. R: How many people is the reservation for? C: There will be two of argumentative essay checklist Deakin University (Navitas) us. R: And would you like a room with twin beds or a double bed? C: A double bed, please. R: Great. And would you prefer to have a room with a view of the ocean? C: If that type of room is available, I would love to have an college essay writing services williston northampton school, ocean view. What's the rate for the room? R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under? C: Aileen Fajardo R: Could you spell your last name for me, please? C: Sure. F-A-J-A-R-D-O R: And is there a phone number where you can be contacted? C: Yes, my cell phone number Is 123-456-7890 R: Great. Now I'll need your credit card information to argumentative essay checklist Deakin University (Navitas), reserve the room for you. What type of card is it? C: Visa. The number is 1234567890 R: And what is the name of the cardholder? C: aileen fajardo R: Alright, Ms. Fajardo , your reservation has been made for the twenty-fourth of September for a room with a double bed and argumentative essay checklist Deakin University (Navitas), view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us. C: Great, thank you so much. R: My pleasure. argumentative essay checklist Deakin University (Navitas)? We'll see you in. .  Front Office Organization Chart ____________________________________ General Manager As a hotel manager duties vary depending on the size and how to write an essay about my school auburn university, type of hotel, but may include: planning and organizing accommodation, catering and other hotel services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure. argumentative essay checklist Deakin University (Navitas)? Assistant Manager Assistant hotel managers are in charge of argumentative essay checklist Deakin University (Navitas) overseeing all the events, activities and operations in articles to write about john f. kennedy international school, a hotel. argumentative essay checklist Deakin University (Navitas)? They make all the necessary decisions needed in argumentative essay checklist Deakin University (Navitas), their assigned division and ensure all hotel rules and policies are implemented. Assistant hotel managers monitor the tasks of personnel and workers, set goals and how to write an essay about yourself for college application queen's college, plans to promote and improve the service of their department; and are tasked to give schedules and assignment to each worker. They handle client’s complaints and compliments about their department; and make sure that events are well organized. Sometimes, assistant hotel managers also welcome guests and write a 5 paragraph essay saint anthony’s high school, customers as they enter the argumentative essay checklist Deakin University (Navitas), hotel. They assist the hotel manager in ensuring the argumentative essay checklist Deakin University (Navitas), security of their guests and the entire hotel or hotel department. Front Office Manager Often a guest's first impression of argumentative essay checklist Deakin University (Navitas) a property is the result of the Front Office Manager´s skills and abilities. The Front Office Manager provides many guest services and.